Guest Services Manager
Hours: Full-time
Reports To: Director of Marketing and Guest Services
The Guest Services Manager is part of a supervisory team responsible for day-to-day oversight of the Guest Services staff including managing staffing levels and schedules, and facilitating training and development. The Guest Services Manager oversees the operations of Guest Services, including ensuring a guest-friendly front desk experience, managing general admissions, collaborating with the Membership Manager to reach membership sales goals, measuring and reporting on goals to management, and overseeing a proactive continuous improvement process for Guest Services.